MSP contract review
Your MSP contract renews soon, and you don't know if it is fair.
- Network & Wi-Fi, which this is about.
- Laptops & EDR, which this is about.
- Backups, which this is about.
- Email & DMARC.
- Logins & MFA.
- Files & access.
- Staff & training.
- A cyber insurer and clients ask about these layers.
What's included
- Your contract and SLA read line by line
- Your price set beside providers' published rates
- Gaps in security and response times named
- A recommendation: keep, renegotiate or replace
- Questions to put to your provider
What you pay for, and what you use
Unused licences are the first saving a review finds.
- 42 licences paid for, 9 of them unused.
- Each month 4 are bought, 6 are left unused and 2 are cancelled, a net change of minus 2 a month.
Timeline and price
One fixed price and written dates, agreed before you sign.
What you keep
- Admin access You hold every password and key. We enter with written consent.
- Your staff Your IT person stays in charge. We work beside them.
- Your forms You sign your own insurance and compliance forms.
How it starts
From the first call to the 90-day review.
- Book a call, 30 minutes
- Written scope, Dates and a price
- You sign, You keep admin access
- Work starts, On the written date
- 90-day review, What changed, in writing
Questions
- 01 What does it cost?
One fixed price, written before you sign. Ask for a price.
- 02 How long does it take?
The start and end dates are written into the agreement.
- 03 Do we keep our current IT?
Yes. Your staff and your admin access stay yours.