Every patient who calls should become money in the bank.
Practices and clinics lose money at the phone, the schedule and the claim. SBK maps how your practice makes money, rebuilds the path from first call to paid claim, and runs it.
- Patient calls $50,000 a month callers who never book
- Visit booked Paid hours with no visit empty slots and no-shows
- Patient seen
- Claim sent One in six, worked twice claims that bounce
- Money in Revenue written off balances never collected
Where to start
Every caller booked, every visit coded and every claim paid the first time.
- 01 Process Teardown We take your path from first call to paid claim apart with you, live, and put a dollar figure on the biggest leak. 30 minutes
- 02 Process X-Ray Two weeks inside your practice. We map every call, booking, note, claim and balance. You get the leaks in dollars and the three fixes worth the most. Two weeks
- 03 The Rebuild One intake for every call, message and referral, with a reply the same hour. Insurance checked at booking, before the patient arrives. And three more. About 90 days per process
- 04 SBK Run Phones, systems and devices kept up and secure. A monthly review of bookings, denials and days to cash. Tuning as you add clinicians and locations. Monthly
Typical prices
- Process Teardown Free
- Process X-Ray about $3,500
- The Rebuild about $12,000
- SBK Run about $165 a person a month
Typical prices. Yours can be lower or higher with your size and how your work runs today, and it is fixed in writing before work starts.
How SBK does it
Map the practice, rebuild the path, and run it so it stays fixed.
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Map the business
We map every step from first call to paid claim and put a dollar figure on each leak.
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Rebuild the process
We rebuild intake, scheduling, claims and collections to run themselves, with AI where it pays.
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Run it
We run the phones, systems and security underneath so the gains stay.
- 1. Map the business: see exactly where the money goes. The offer is the Process X-Ray.
- 2. Rebuild the process: redesign the work, then build it to run itself. The offer is The Rebuild.
- 3. Run it: keep it fixed, secure and running. The offer is SBK Run.
- Together the three hold up how your practice makes money.
What a day of downtime costs your practice
From your practice's own Medicare payments.
Dates that cost money if missed
Dates that apply to organisations like yours.
- Windows, from 14 Oct to 4 Nov.
- Windows Server, from 11 Nov to 6 Jan.
- Huntress agent OS support, from 11 Nov to 6 Jan.
- Today is 14 Oct 2026.
- The next date is Next, 10 Nov 2026: Windows end of updates.
- 10 Nov 2026 Windows end of updates Windows 11 Enterprise and Education, version 23H2, end of updates Every organisation
- 12 Jan 2027 Windows Server end of updates Windows Server 2016 end of support Every organisation
- 12 Jan 2027 Huntress agent OS support The maker's table of Microsoft's end of support for Windows Server 2016 Every organisation
Projects that fit
Fixed-price IT and security projects. Each runs under SBK Run.
- Network & Wi-Fi.
- Laptops & EDR, which this is about.
- Backups, which this is about.
- Email & DMARC.
- Logins & MFA, which this is about.
- Files & access, which this is about.
- Staff & training.
- A cyber insurer and clients ask about these layers.
See where your patients slip away.
Thirty minutes with David Smith. We take one process apart with you and put a dollar figure on its biggest leak. Free.